Privacy Policy

Last updated: October 25, 2026

1. Introduction

Welcome to LJRide ("we", "our" or "us").

LJRide respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order or contact us.

Our website is available at https://ljride.com.

2. Who We Are

The data controller responsible for your personal data is:

  • Business name: Long Journey Rides

  • Business address: Rua da Cabine - Vila Nova da Rainha 3460-704 Tondela, Portugal.

  • Email: admin@ljride.com

  • Country: Portugal

For any questions about this Privacy Policy or your personal data, please contact us using the email address above.

3. Personal Data We Collect

Depending on how you interact with our website, we may collect the following information:

Information you provide

  • Name and surname

  • Billing and shipping address

  • Email address and telephone number

  • Order details and purchase history

  • Information you provide when contacting customer support

Payment information

Payments are processed through the payment providers available at checkout. We may receive payment status, transaction references and limited payment-related information. Full payment card details are generally handled directly by the payment provider.

Technical information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited and website usage data.

Cookies and similar technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, measure website performance and, where enabled, support advertising.

Non-essential cookies and tracking technologies will only be used where the required consent has been obtained.

4. How We Use Your Personal Data

We use personal data for the following purposes:

  • To process and fulfil orders.

  • To arrange shipping and delivery.

  • To process payments, refunds and returns.

  • To respond to enquiries and provide customer support.

  • To maintain the security and proper operation of our website.

  • To comply with applicable accounting, tax and other legal obligations.

  • To understand website performance and improve our products and services.

  • To send marketing communications where permitted by law and, where required, with your consent.

5. Legal Bases for Processing

We process your personal data under the applicable legal bases provided by the General Data Protection Regulation (GDPR), including:

  • Contract: To process your order and provide the products and services you request.

  • Legal obligation: To comply with tax, accounting and other legal requirements.

  • Legitimate interests: To protect our business, prevent fraud, secure our website and improve our services, where these interests do not override your rights.

  • Consent: To send certain marketing communications or use non-essential cookies and tracking technologies where consent is required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.

6. Sharing Your Personal Data

We may share relevant personal data with trusted third parties where necessary to operate our business, including:

  • E-commerce and website hosting providers.

  • Payment processing providers.

  • Shipping and delivery companies.

  • Accounting, tax and professional service providers.

  • Website analytics and advertising providers, where applicable.

  • Public authorities where required by law.

These parties may only process personal data as permitted by applicable law and, where relevant, under appropriate contractual arrangements.

We do not sell your personal data to third parties.

7. International Data Transfers

Some service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred internationally, we will ensure that the transfer complies with applicable data protection law and that appropriate safeguards are in place where required.

8. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy.

Order, invoice and transaction records may be retained for the periods required by applicable tax and accounting laws.

Customer support communications and other information are retained for as long as necessary to handle the relevant request, fulfil our obligations and establish or defend legal claims where appropriate.

Marketing information is retained until consent is withdrawn or the data is no longer necessary for the relevant purpose.

9. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data.

  • Request correction of inaccurate or incomplete information.

  • Request erasure of your personal data.

  • Request restriction of processing.

  • Object to certain processing activities.

  • Request data portability where applicable.

  • Withdraw consent where processing is based on consent.

  • Lodge a complaint with a competent data protection supervisory authority.

To exercise your rights, contact us at admin@ljride.com.

In Portugal, the supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD). Information is available at https://www.cnpd.pt.

10. Cookies

Cookies are small files stored on your device when you visit a website.

We may use essential cookies required for shopping cart functionality, checkout, security and other core website features.

Analytics, advertising and other non-essential cookies may also be used if these services are enabled on our website. Where required, we will request your consent before activating them.

You can manage your cookie preferences through the website's cookie settings, where available. You may also manage cookies through your browser, although blocking essential cookies may affect website functionality.

11. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Children's Privacy

Our website and products are not intended to collect personal data from children specifically. If you believe that a child has provided personal data to us inappropriately, please contact us so that we can review the situation.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

The updated version will be published on this page with a revised date.

14. Contact Us

If you have any questions about this Privacy Policy or the way we handle personal data, please contact:

LJRide
Email: admin@ljride.com
Address: Rua da Cabine - Vila Nova da Rainha 3460-704 Tondela, Portugal.
Website: https://ljride.com